Technology Service Locations
The Information Technology Center houses the IT staff, labs and classrooms for collaborative projects, multi-media, foreign language work, and access to specialized application software. The Help Desk is also located on the first floor of the IT Center.
IT Help Desk
The IT Help Desk, located on the first floor of the Information Technology Center in Rm. 130, is your first point of contact for technology support at Assumption University.
When you call the Help Desk, we will make every effort to assist you while you are on the line. If we can’t resolve the issue immediately, we will create a "ticket." The “ticket” is then directed to the appropriate member of the IT professional staff, who will reach out to you in regard to next steps. This process helps us to provide consistent support and to measure and track technical support issues.
IT Help Desk Contact Information and Hours
The Help Desk is open seven days per week when classes are in session. Hours are subject to change for periods during which the campus is not open, either for a scheduled closure, inclement weather, or other circumstances.
The Help Desk can be reached by dialing extension 7060 from a campus phone line or 508.767.7060. If you have a computer issue outside the Help Desk hours, please leave us a message. You will receive a response to your question as soon as possible when the Help Desk reopens. You may also email the Help Desk at helpdesk@assumption.edu.
Help Desk Hours --Classes In Session (includes exam periods):
- Sunday: 12:00PM- 4:00PM
- Monday - Thursday: 8:30AM- 8:00PM
- Friday: 8:30AM- 4:30PM
- Saturday: 8:00AM- 12:00PM
Classes Not In Session (includes vacations & summers):
- Monday - Thursday: 8:30AM- 8:00PM
- Friday: 8:30AM- 4:30PM
For more information about Information Technology services on campus and the IT Help Desk, please visit the Information Technology Portal Page at: https://my.assumption.edu/technology/Pages/default.aspx